Shipping policy

Shipping Policy

Last Updated: July 21, 2026

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

Orders are processed within 1–2 business days after they are placed.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, holidays, or periods of high demand, processing times may be longer.

Shipping Coverage

We currently ship to all cities and regions across Pakistan.

If delivery is unavailable in your area, we will contact you before processing your order.

Delivery Time

Estimated delivery times are:

Lahore: 24–48 hours
Other Cities in Pakistan: 2–7 business days
Remote Areas: Delivery may take longer depending on courier availability.

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may also offer free shipping on selected products or promotional campaigns from time to time.

Cash on Delivery (COD)

Cash on Delivery (COD) is available in selected areas across Pakistan.

Please ensure someone is available at the delivery address to receive and pay for the order.

Repeated refusal of COD orders without a valid reason may result in restrictions on future COD purchases.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available) so you can track your shipment.

Delivery Attempts

Our courier partners may make more than one delivery attempt.

If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us. Additional shipping charges may apply for reshipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

Damaged or Lost Shipments

If your order arrives damaged or appears to be missing, please contact us within 48 hours of delivery.

Please include:

Your order number.
Photos of the product and packaging (if damaged).
A description of the issue.

We will investigate the matter and work toward an appropriate resolution.

Delays Beyond Our Control

Delivery may be delayed due to circumstances beyond our reasonable control, including severe weather, public holidays, courier service disruptions, government restrictions, or natural disasters.